• Executive leadership must be convinced and committed to a customer-centric strategy
  • Prioritize client journeys and determine transformation approach through redesign and digitization
  • Rewire the organization to integrate disparate journeys and drive transformation
  • Establish a feedback loop to continuously refine customer journeys
  • Engage all cross-functional teams to integrate and streamline journeys across silos
  • Focus on upskilling, training, and building capabilities
  • Track KPIs and performance levels for continuous improvement and achieving desired business outcomes
  • Personalize customer experiences through data, insights and AI

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Omar Nabil

VP of Sales and Business Development, LTI Canada



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LTI is a global technology consulting and digital solutions Company helping more than 420 clients succeed in a converging world. With operations in 32 countries